COVID-19

COVID-19 Ready

To our wonderful patients and families,

The Ministry of Health and the Royal College has given dental offices the green light to open their clinics as part of a phased approach under strict guidelines. We are super excited to receive the news . The office as well as certain orthodontic procedures now require special preparation by our staff . We are working diligently to implement all safety measures. Flexibility for some appointments may be challenging for the next little while until the phased approach is over. Therefore, we are again asking for your patience while we are working hard to perfect our systems and environment to ensure the safety of our patients, our team, and their families. We are asking of you the following:

Call our office if your appointment was cancelled and you still have not heard from us.
Complete the Government COVID-19 Self-Assessment within 12 hours prior to your appointment. https://covid-19.ontario.ca/self-assessment/
We will be screening you on the phone and on arrival which will include measuring temperature
If you are directed to seek medical attention pursuant to the Self Assessment, screened positive for any COVID symptoms, or if you are not feeling well, Please don’t come in to the clinic . We will reschedule your appointment accordingly
Patients are to brush their teeth for 5 minutes at home before your appointments. Brushing stations will be temporarily closed
Only one person to accompany the patient . Whenever possible, non-patients should wait in the car or outside the clinic
Unless required, no one other than patients will be allowed in the treatment area
In the clinic, please ensure you wear a mask (provide your own due to shortage of PPEs), utilize the hand sanitizers, avoid touching things, and maintain physical distancing rules
Your next appointment will be booked via email, phone, or text. Please leave the clinic immediately after the appointment.

We have implemented, and working on, additional measures to ensure everyone’s safety. You will notice that we have:

Implemented daily staff screening protocol for all team members
Implemented a new standard of PPE’s for all staff
Removed all magazines, reading materials, game consoles, and coffee stations from the reception area
Installed plastic barriers on reception countertops
Installed HEPA filters and Air purification units around the office and especially in treatment areas
Increased the number of hand sanitizers in waiting and reception areas
Sealed off some chairs in the treatment area to be used for certain orthodontic procedures
Temporarily closed all brushing stations